I was an hour late, but had no issues picking up the car. The staff explained that additional insurance coverage was not necessary, and there were no other sales pitches. Any existing damage to the vehicle was clearly marked on the pickup form.

Unreasonable extra charges! The car rental company offered the choice to return the car with a full tank or not, but despite refueling to a full tank, we were still charged over 100 euros! Throughout the trip, the fuel we purchased ourselves cost far less than these additional charges. During the return inspection, the engineer confirmed everything was fine but then turned around and deducted money from us, demanding fuel receipts. It’s absurd because self-service fuel stations don’t issue receipts! Honestly, AVIS uses their size to exploit customers. Extremely disappointing!

Great experience, very good. Will come again next time.

Convenient and fast

The wait time while queuing for the car was very long, and the staff's efficiency needs improvement. We booked a BMW 2 Series, but they claimed it wasn't available and offered us a POLO instead, unless we paid extra for a different car. However, when we picked up the car, the BMW 2 Series was clearly parked next to the POLO, which felt deceptive. The car return location was also hard to find; we returned the car at Rome airport and drove around in circles before finally figuring it out with the help of airport staff. Overall, we will not rent from AVIS again.