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Reviewed: Tue, Jun 3, 2025
About Hertz: 6.0 /10
The store at Charles de Gaulle Airport is very inefficient. One female staff member was inexperienced and spent half an hour assisting one customer, which caused us to wait nearly an hour and a half to pick up our car. The vehicle was in good condition, but returning the car was extremely inconvenient. The return process required us to park in the designated parking lot at the store, but the signage was very unclear. We spent over an hour driving around the airport to find the entrance. At one point, we mistakenly entered another parking area, so we went to the store to seek help from the staff, but they were very indifferent and refused to assist. They simply told me to resolve the issue with the parking lot myself. Eventually, I managed to handle it, but the overall experience was poor. Two years ago, I rented a car at Nice Airport in France, and while their efficiency was also not great, the service was better compared to Charles de Gaulle. For this reason, I strongly do not recommend domestic friends to rent a car from this company. Additionally, I had purchased comprehensive insurance, but during pick-up, they still tried to sell me insurance, claiming that their company system showed I only had basic insurance and that the comprehensive coverage was purchased through the platform's app. I refused, and thankfully, the app I booked through had provided tips about this beforehand.
About QEEQ: 8.0 /10

Relevant Reviews on Hertz in France

Ada Clement

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Reviewed: Sat, Apr 20, 2019
About Hertz: 2.0 /10
It's a big international company, so people might not believe me when I say the experience was terrible. Maybe it's because they are too big to care about customers. I booked for two days and eight hours, costing over 900 yuan. Due to a change in plans, I returned the car in three days and four hours. Because of language issues, I couldn't communicate beforehand, and I was charged an additional 4500 yuan on my credit card after returning home. My appeal was unsuccessful. I'll avoid HERZ in the future.

Todd Southey

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Reviewed: Thu, Feb 6, 2014
About Hertz: 10.0 /10
The condition of the car was excellent, and I was very satisfied with the service.
About QEEQ: 10.0 /10

Diana Coverdale

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Reviewed: Thu, Aug 11, 2016
About Hertz: 10.0 /10
Clean and hygienic, easy to find!
About QEEQ: 10.0 /10

Paul

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Commercial | Peugeot Beeper 3m3 or similar
Reviewed: Sun, Aug 4, 2019
“Service exceptionnel”
About Hertz: 10.0 /10
Accueil exemplaire à l'aéroport de Lille. Mon vol a eu un retard, mais le monsieur est resté après l'heure de fermeture normale pour pouvoir me donner les clefs.
About QEEQ: 8.0 /10
Sans problème

Rob

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Economy | Renault Clio or similar
Reviewed: Sun, May 26, 2019
“Would be pleased to do business with Hertz in the future.”
About Hertz: 8.7 /10
Service from Hertz in Lille centre was fine once we located the correct office. (see next field). Hertz staff gave us good advice which we heeded, e.g. GPS, auto Versus manual, choice of model. On return of car we forgot to mention to Hertz staff that we noticed one of the reversing lights wasn't working on the Peugout 2008 (FE108FX). I hope they will notice this on their vehicle safety check before
About QEEQ: 8.0 /10

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