good customer experience... car itself would not rent again

Very satisfied.

They promote their products and car models, but in a friendly manner

The car was in good condition and the location was easy to find. The bill was clear and communication was smooth.

Car assigned was below my expectation and counter staff did not clearly explained, but only said "car for you is Fiat 500 and because you want a auto transmission car". She is very rude and bad attitude and raised her voice at me, Despite i was not rude to her except that i feel cheated when she told me i got a Fiat 500. I got no choice but to accept it and when i go by myself to collect the car, i realise it is Fiat 500L. She could have explained it properly.

Dirty and old car. Grose service ! Budget will be last option ever to check next time !