The queue time was very short, and the service attitude seemed fine. However, I went to the counter at the originally scheduled pickup time and asked if I could pick up the car a day later and whether there would be any additional charges. The counter staff informed me that I could pick up the car the next day without any extra fees. The next day, when picking up the car, I asked again to confirm, and they assured me there would be no charges and I could proceed with the pickup as usual. However, a fee was quietly charged the day before returning the car (through the pre-authorized card, so I wasn’t aware at the time). I only noticed the unexplained charge after checking my bank statement upon returning home. After contacting Zuzuche, they explained that the fee was for late pickup. First of all, the late pickup had an impact on me but caused no loss to the car rental company. Secondly, I asked twice and was told there would be no additional charges. If there were fees, why not inform me and charge me when I picked up the car? Why was the fee quietly charged the day before the return?

Avis have not returned my $750 hold/bond payment on the vehicle. Can QEEQ please follow up for me?

The car was clean and correct The pick up/Drop off point was easy to find

The staff made two different times the deposit operation, blocking my credit card plafond in a wrong way And miss Heidi didn't give me any explain about it

Courteous and friendly staff. Keep up the good work.

Very easy to book and manage the booking.

I booked a car for 2 weeks during Christmas and New Year time. The pick up was easy and rapid. The staff at the counter answered all questions friendly and frankly. At first I didn't got the car I had booked. I booked Dodge Grand Caravan but they gave Kia Sorento which was so far acceptable. We travelled with many luggages and we found the rear seat couldn't be folded. One of the staffs walked by and tried to help but it still didn't work so he gave us another car, Grand Caravan GT, which was upgrade. The car was perfect. We all enjoyed the trip. The drop off was smooth and rapid, no paper works. Overall was great. Recommended.

This was my third time booking on the platform. There were adequate selection. The price drop was not so practical. Overall is satisfaction. Recommended.