The AVIS staff at London Heathrow Airport were very friendly, courteous, and highly professional.

It might be a communication issue. I didn’t request a vehicle upgrade, but they upgraded it anyway. Also, insurance was added, and I had asked for an additional driver but that wasn’t included. As a result, the final cost was higher than expected. Therefore, it’s essential to confirm everything with the representative during pickup to avoid ending up with services you didn’t ask for.

Service was great, almost no need to queue.

Knew we already had insurance, so no hard sell.

It seems like they tried the usual tactic of upselling extra insurance and GPS when I picked up the car.