Very satisfied, provided detailed explanations patiently

Very satisfied. Compared to the service efficiency on the North Island, the South Island is much better. The North Island is quite unreliable.

Good

Good vehicle condition, quick and simple pick-up and drop-off procedures.

I picked up the car in Queenstown. My English isn't great, but the staff were very patient and even wrote down the fuel type for me. The parking lot staff were also very friendly, gave me a map, and pointed me to the nearest supermarket. When returning the car in Picton by ferry, my husband didn't understand English, and the staff personally helped him park the car. We are very grateful!