Very good experience, good value

I explicitly mentioned during the paperwork that I had already purchased insurance through the app and didn’t need it, but they still added extra insurance. Initially, they gave me a Ford, and I had to negotiate with them to switch to a Suburban. Honestly, it felt very unpleasant—seems like Asian staff target Asian customers.

Car was the one I booked, it was in good condition and clean. The desk staff were really efficient and helpful, a lot better than the last time.

The booking platform was excellent and the price freeze works a treat.

We had already paid for a full-size SUV, but upon arrival, they told us we had reserved a compact car and insisted we pay extra for the larger vehicle. Being forced into an upsell felt really unpleasant.

They attract customers with low prices, resulting in extremely long queues. You have to wait at least 40 minutes, while other rental companies almost have no queues. Because of the crowd, BUDGET's staff were rude and deceived customers!! I had already chosen insurance and paid in full online. After waiting for a long time, I was in a hurry to pick up the car. However, the counter staff aggressively sold us insurance. We said we didn't need it, but they still made us sign and charge an amount equal to the 5-day rental fee. It's terrible.

Thank you

Thank you