It might be a communication issue. I didn’t request a vehicle upgrade, but they upgraded it anyway. Also, insurance was added, and I had asked for an additional driver but that wasn’t included. As a result, the final cost was higher than expected. Therefore, it’s essential to confirm everything with the representative during pickup to avoid ending up with services you didn’t ask for.

Very efficient.

Free shuttle service to Heathrow Airport terminals eliminates long waits. Car return is very convenient with a dedicated staff handling the process.

Both pickup and drop-off were quick and efficient. There was no upselling, we got the car and left. They even upgraded us to a station wagon, which had a trunk big enough to lay two suitcases flat, making it very convenient. When returning the car, they just started the engine to check the fuel level and for any error codes, which was highly efficient.

Service was great, almost no need to queue.