Your rating process is unnecessarily complicated. Is this intentional?

Great service

The use of ezpass its too expensive. I paid 51 bucks for a toll of 16. Even when I not activate ezpass. The car was very good, but not as close as advertised. You gave me a Kia Sorento, when the contract said Nissan Pathfinder.

Excellent job. At first I had my doubts. But you hooked me as a customer now :) Thanks.

The staff didn't explain anything about how to handle tolls, even though the drop off was in a different state. On the New Jersey Turnipike, I paid cash as I went along. Then a few weeks after I got home, a toll charge of $38.14 appeared on my credit card! I have no idea what this was for and would like and explanation and a refund!