Happy Customer

I made my rental at Ft. Meyer, FL; however, I flew into Punta Gorda. They didn't have a reservation for me obviously. They found a car for me to use; however, it wasn't the easiest car for two 60 year old women to use. It was an older Jeep, extremely high to get into, almost impossible for anyone to get into the back seats (we had to shove the two ladies joining us into the back by pushing their behinds), and getting out was difficult because there were no handles to grab onto. It was my fault for making the reservation at the wrong airport but you'd think there would have been a better car available. It was the off season and a Monday. The desk people were terrific and we had a lot of laughs about it after we returned it. I will never make the same mistake twice I assure you.

I enjoyed ease and speed Thrifty representative provided me upon receipt and dropoff of my rental. I honestly do not know how the experience could be better.

There was not the van that I reserved. We had to upgrade to a 12 passenger van. Your website is misleading. It was not the fault of Thrifty it was the online booking that is misleading.

Misleading. We needed a 12 passenger van. THANK GOD one just arrived or we would not have been able to get to our destination. Website is misleading. I will call the actual car rental company next time.

Like: The location
Dislike: Hard to see the sign where the car was, Hertz was huge and Thrifty was tiny. I walked by before seeing where it was.