The didn’t provide the car I booked (received seat aroma) The storage space of the car given was smaller then the car selected during booking. They weren’t able to provide the booked model and/or change the cargo had to work with what we got. Also due to limited staff check out process took very long

The car rental company was very friendly. I booked a compact car, but because I had four suitcases, they upgraded me to a Volkswagen Touareg at no extra charge. The car had only 10 kilometers on the odometer, almost brand new. The driving experience was excellent.

The service attitude and the condition of the vehicle were very satisfactory. However, we rented our car from Munich and returned it in Cologne. On the return day, we were circling the airport early in the morning and couldn't find the return location, nor anyone to ask. We almost missed our flight. I hope that in the future the car rental company can clearly indicate the return location at the airport or specify it in detail in our order. Otherwise, it could cause customers to miss their flights.

I had to wait for the 20 minutes so that the employee finishes his private phone call infront of the pickup station. Then the car was SUV Tiguan and I have reserved a sedan Mercedes so didn’t like the options and when asked I was told that this is the only available option