The front desk staff had a good attitude, and the online check-in was completed within 10 minutes. However, I booked an Audi A6 Avant and ended up with a Ford Kuga SUV at pick-up, which is not on the same level. At the very least, it didn’t even have electric seat adjustment. Thankfully, this car is a hybrid, offering a surprising level of fuel efficiency. Perhaps this is just how Europeans do business. Overall, it was acceptable.

An excellent car rental experience.

This was the only car rental service located outside of the airport rental car area in Verona, which was not readily apparent from the email confirmation. We therefore took a taxi from the train station to the airport car rental area where we were told ours was the only offsite rental company. We called the shuttle service provided in the email and were told it would be there in 10 minutes. We waited 40 minutes on the shuttle service. The entire experience caused us to be late to an appointment.

There should have been a disclaimer about the location of this car rental service and the email confirmation as to its location should have been clear.

Had to wait a long time to be seen at the pick up desk. And when the attendants appeared to be free, I still stood there, without acknowledgement, for at least 5’. Then I was told I needed extra insurance, which turned out to be double the original booking cost. However i was given an upgraded car which as a family we really enjoyed.