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Car was great. Hertz was not.

Reviewed: Sun, Jul 28, 2019
About Hertz: 6.3 /10
The pickup location in Palm Springs was difficult. There were not enough signs to indicate where to go. I had to walk through the hotel/casino to find anyone who could direct me. The drop off location in Las Vegas was even worse. The address on the car rental was insufficient to return the vehicle. I called the number for the hertz desk at the location provided- no answer. I then called up to get further information from the hertz helpline on where to drop off the vehicle but was told they couldn’t assist me as the car was registered under my friends name (I paid/booked the original transaction but my friends credit card was used for a deposit as mine was not working with Hertz). This was unhelpful and it took several iterations before the assistant provided the same address for drop off that I already had - unhelpful. In the end we had to go through another hotel and ask and they were able to assist. The process meant we returned the vehicle at 12.57pm and there was no one tending to the front desk. If Hertz attempts to charge me for another day (because we were late) there will be repercussions.
Full Size | Chevrolet Malibu or similar

Relevant Reviews on Hertz in United States

Lawrence Christie

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Reviewed: Sun, Nov 17, 2024
About Hertz: 10.0 /10
The pick-up and drop-off process is very convenient.
About QEEQ: 10.0 /10

Oscar Evelina

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Reviewed: Sat, Feb 3, 2024
About Hertz: 10.0 /10
Overall service attitude was quite good, but there was constant upselling for a vehicle upgrade, claiming we had too much luggage and that the Ford Focus was too small, recommending a larger vehicle, which we firmly refused. In reality, the car we rented was in zone 3 area, where other cars like CRV4 and Nissan were also available. Therefore, it was possible to get a better car than what we had booked. It was raining heavily, and we didn't bother to choose carefully. The exterior looked fairly new, so we didn't switch. It had around 30,000 to 40,000 miles.
About QEEQ: 10.0 /10

Mike Sally

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Reviewed: Sun, Jun 16, 2024
About Hertz: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Odile de la Réunion

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Economy | Chevrolet Spark 4 Doors or similar
Reviewed: Sun, Jul 7, 2019
“Réservation sur le net”
About Hertz: 9.7 /10
Ma réservation a été confirmée et quand je suis allée dans l'agence (sur Eraste Landry Street in Lafayette, LA) que j'avais choisie, ils m'ont dit qu'ils n'avaient pas de voiture et qu'ils me téléphoneraient quand ils en auront une....Quand? Iimpossible de le savoir. Le personnel ne semblait pas s'en soucier plus que ça et n'a rien fait pour trouver une solution. Je me suis donc rendue à l'agence sur Pinhook road et là je tire mon chapeau au personnel qui a été très serviable et très soucieux de la situation. Ils m'ont trouvé une voiture et m'ont offert des avantages (réductions, facilité pour le retour du véhicule, assurance) et tout ça avec un sourire rassurant. Merci encore à l'équipe de Pinhook Agency pour avoir su gérer cette malencontreuse situation.
About QEEQ: 10.0 /10
RAS

Mike from Oklahoma

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Intermediate | Toyota Corolla or similar
Reviewed: Sat, Jul 28, 2018
“Best Value I could find!”
About Hertz: 10.0 /10
Like: I'm usually good at finding deals for car rental but the best deal I could find for a 9 day rental for a mid size was over $700! Without any coupons, codes or etc, the standard price was around $900. When I found this deal on the same vehicle at Hertz, for only $430, I was very skeptical but I checked the deal everyway I could and then booked...no payment of card upfront. Then I verified that the confirmation was a legit booking at Hertz. No problems at all. I would highly recommend and this will be my starting point next time when I book a car.

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