Bad experience with ACE

K.Kaur

Australia

Reviewed: Mon, Jul 29, 2019

About ACE Rental Cars: 4.3 /10

The customer service of Ace is very poor. Michael and Jake were very unhelpful and showed no interest in job. Jake was very rude and refused to come out when I had to ask something about the hand break. He said its not his responsibility. All I did i asked to show the hand break as it was at the foot site. A smirk on the face and doesn't care attitude. I have given back the another car I rented the last week 6 days back and bond payment of that car is not yet released. I am still chasing them. Never going back to ACE.

About QEEQ: 10.0 /10

Great, thank you Easyrent cars. Please remove ACE from your list.

ACE Rental Cars

Melbourne Airport(MEL)

Melbourne

Australia

Economy | Toyota Corolla Hatchback or similar

4-day rental

Relevant Reviews on ACE Rental Cars Melbourne Airport

Australia

6-day rental

Compact SUV | Mitsubishi ASX or similar

ACE Rental Cars

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Apr 8, 2024

“Very smooth experience.”

About ACE Rental Cars: 9.0 /10

We got an upgrade to a good diesel 4x4 which was good. The counter staff member (pretty sure it was Denise) was great. The car was pretty dirty but they had some issues with getting cars delivered in time so the staff were managing everyone really well.

About QEEQ: 10.0 /10

Super easy to use and a far superior price to anything else.

M. Vieira

Australia

3-day rental

Compact | Toyota Corolla Hatchback or similar

ACE Rental Cars

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Jan 16, 2023

“Very Good”

About ACE Rental Cars: 10.0 /10

Excellent experience! Smooth process. Hybrid car with suprisingly low fuel consumptiom

About QEEQ: 10.0 /10

I inadvertently joined the diamond memebrship program, which taking into account my profile as a traveler, I am unlikely to nuse in the future. The website should be more specific and clear when offering this opition to the client!

Yean kwong Alex tan

Australia

14-day rental

Compact SUV | Nissan Qashqai or similar

ACE Rental Cars

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sat, Mar 6, 2021

About ACE Rental Cars: 10.0 /10

No comment

About QEEQ: 10.0 /10

c.phillip

Australia

21-day rental

Economy | Toyota Corolla Hatchback or similar

ACE Rental Cars

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Fri, Apr 10, 2020

“We will never use Ace car rentals again, it left a very bitter taste in our mouths.”

About ACE Rental Cars: 6.0 /10

The puck up went smoothly, and the car was fine, but we will never use ACE car rentals again because at the drop we left the car unattended and we believe a member of staff threw stones at the windscreen and chipped it. It did Not have any chips in when we returned the car, especially directly in front of the drivers face, when it was pointed out as we went back out side the windscreen chips were clearly visible, and I would have noticed these over the 21 day rental, and we were asked if we had photos of the windscreen but why would we take photos of a perfectly good windscreen ??