Not enough staff with over booking that makes the pickup process very slow.

The car was pathetic and very old!! The ROUTES rental agency was over-booked and over-crowded and completely mis-managed. No person knows what he/she has to do and every person does every thing. People keep waiting and shouting but nothing happens. Very less staff to manage so many cars. If you are BC resident you have to deposit $1000 and God knows when they return it back and the credit card is on hold due to this, seriously ridiculous, unprofessional and unethical!!!

KIA vehicle has some problem when it climbed high degree road. It was not much power to uphill.

perfect costumer service and car condition

Like: although it takes a bit to get there from the airport via pick-up service. It was a very good price for the SUV I had reserved so this extra time was ok for me. It's a reduced to the max rental place with office in a Container, but everything went smooth! top Car, friendly & helpful staff and a little upgrade. Thank you Routes Car!