I would definitely use the service again!

We waited over 40 minutes at the airport for the driver to pick us up. When he finally arrived, he first drove to Richmond to handle some personal matters, which resulted in over an hour to get to the rental location. Extremely dissatisfied with the poor service and lack of integrity in communication.

Attitude was average, long waiting time

The pick up took 2 hours and 10 phone calls. No one gave me a solution and left me waiting outside from 9pm to 11pm after landing . The office people kept apologizing but didn’t solve my issue. Then, the driver said “I never saw you “ and once we were at the counter no compensation was offered even after I asked to add the 2nd driver for free due to all the trouble cause.

You initially get recorded messages when you phone the Tel # upon arrival to arrange airport transfer to the Rental pick up point, eventually you do get to speak with a Person. We were told that there was either a white or grey van at the Pick-up area, which was not true, tried on numerous attempts to phone back and speak with a person but was unable to get through. Eventually we were picked up and taken to the Agency, the Female agent said that we had not rented our vehicle direct from them, that we had use an other Rental Agency, after about 10 -15 minutes of dealing with this person she said that we would be given our vehicle in 2 minutes, after more than 20 minutes passed by she finally gave the Paperwork to a male employee and told him to take us to the vehicle. He requested that we inspect the vehicle and report any deficiencies, as the vehicle had just been washed, was very wet and parked in a dark location I express my concern that it was impossible to see whether there were scratches and dings so he noted my concern on the document. From when we first phoned to when we drove the vehicle off of the Agency lot it was well over an hour, considering the location was only about 5 -7 minutes from the pick up point that is an unacceptable waste of our time due mostly to the inefficiency of the female staff member that handled our rental.

The booking platform worked great

Got a brand new Nissan Rogue as a free upgrade. Amazing Service.