Goood

On the highway, the tire burst, and they made us wait on the roadside for over an hour before the tow truck arrived. Instead of towing the car to a nearby location just a few kilometers away, they insisted on taking it to San Jose Airport, which is more than 100 kilometers away. It was completely unreasonable. We tried to explain to Hertz customer service that we were stranded on a dangerous highway and rushing to Los Angeles Airport to catch a flight, but they stuck to their standard responses and ignored our requests. We had no choice but to call the police and arrange for a nearby repair shop ourselves. In the end, we had to pay for the tow and tire replacement out of pocket, wasting time and costing us over 12,000 yuan in plane tickets. On that day, it was pouring rain in Monterey, and we got completely soaked while checking the tire. Even now, I still feel furious when I think about it! A few days ago, we received a charge of $465 on my credit card from Hertz. This was an additional fee (we were told at the time of return that there would be a $47 refueling charge, but other fees would be determined later).

It was fast and easy. The vehicle was clean, safe, and had up to date features

Fairbanks Airport is very small, the rental car company is located right in the terminal.

I lived in the US for three years, and although I didn't have any car rental experiences, I used to think Hertz, being a big company, would have standardized services. After this experience, a big NO!! I will never rent from them again! First, we booked a Jeep 2.0 on zuzuche.com, but when we got to the Los Angeles International Airport pickup point, we waited in line for 45 minutes only to be told that the car was no longer available! The worst part was that they offered us an upgrade (for extra money) to a Dodge (which is much worse than a Jeep in terms of driving experience!!!!!!!). Third, the front desk staff repeatedly tried to sell us additional insurance products (for most Chinese tourists, basic insurance is more than enough, especially if they've already bought insurance before the trip). Fourth, they lied to us, saying that filling up gas in Los Angeles by yourself would cost $9.99 per gallon (hell no, it was actually $2.69/gallon, blatant deceit, and it wasn't just one employee's behavior; it was written clearly on a blackboard at the front desk with $9.99, showing that employees commonly engage in deceptive practices), just to make us buy their fuel service waiver (which costs an extra $53). The result was that I rented a Dodge from Hertz, which had poor handling, especially on the highway. The car was very light and prone to accidents. The 4-day rental price was even higher than the 6-day rental of a Ford Mustang I booked later! Hertz, never again!

Pas de temps d'attente moins de 10mins. Personnel courtois.