We were happy with our hire car but did feel surprised to find out about the £1500 deposit payment which although was on the fine print did still come as a surprise.

The car was very good and service acceptable. Would use the service again.

Very good

1,5 hours waiting to get the car at Bordeaux airport. No childseet was provided, allthough I booked it in advance. At dropping off the car, there was no inspection. Still after 3 hours I received an email to pay 260 Eur due to scratch on the car. That damage I did not do, this is unacceptable and I will take legal action.

Platform is ok.

Goldcar were terrible at arrival! Over 2hrs waiting with 3 children on my own. Rude! Also tried to say the extra insurance with you wasn't enough and that you wouldn't pay out so we had to buy it with them also! Wouldn't use again!

The car was excellent as was the pick up and delivery service. I was, however, disappointed at the 50 Euro penalty for filling up the fuel tank with very little fuel needed. As the car was returned 2 days early, I felt that the 50 Euros was excessive even though it was probably in the terms and conditions. Under these circumstances perhaps you might consider refunding part of the penalty.

Excellent service