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Weird, shady company that I would not use again.

Reviewed: Mon, Aug 5, 2019
About EZU: 5.7 /10
This is definitely an upstart company that is bizarre. First, you wait for A LONG TIME to get the shuttle, then you're taken to the rental car office, which is basically an office building, which is nondescript. The rules for taking a car here are much more strict than a typical car rental agency- no messes, no spills or you get an extra charge. It took A LONG TIME to get the car with no wait, cant imagine what it would be WITH a wait. We luckily got the car back without incident. Another thing, they open at 8am, so if you have an early flight, you need to book with someone else, because you have to ask for an early drop off, and it's not guaranteed.
About QEEQ: 10.0 /10
Economy | Toyota Corolla Hatchback or similar

Relevant Reviews on EZU Melbourne Airport

M.Darmanin

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Economy | Toyota Yaris or similar
Reviewed: Fri, Mar 13, 2020
“Good experience, but extremely fussy lender. Felt under pressure.”
About EZU: 10.0 /10
The car certainly exceeded my expectation, all around. It was a near new car, so it was beautiful to drive and the condition was immaculate. The service was good, but the premises are far from professional. The driver that picked us up was the same that did the paperwork, took us to our car and took tons and tons of pictures of the car, tyres, rims, everything. Very Very fussy lender. He ran the show all by himself on pickup. In my many experiences of car rentals, this is the first time I have been asked to provide a receipt to prove that I have filled up with fuel before dropping off the car.
About QEEQ: 10.0 /10
The booking platform worked well. I found that the bond of $1500.00 was excessive, and I am not sure any mention of that was made at the time of booking. Not everyone has an extra $1500.00 in their account, unexpectedly.

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Economy | Toyota Yaris or similar
Reviewed: Tue, Dec 17, 2019
“Good experience!”
About EZU: 8.7 /10
First car we got smelt of puke and there was no available cars for exchange unless we agreed to top up. Had to wait about an hour for the next available car to return but everything else went smoothly after that. Staff were nice and friendly - no issues with returning either.
About QEEQ: 10.0 /10
Good platform that is easy to use and priced competitively

Khairy Mohd Shafii

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Economy | Toyota Corolla Hatchback Guaranteed model
Reviewed: Thu, Dec 5, 2019
“Quick and easy.”
About EZU: 10.0 /10
Staff were great and professional. The car that was given to us was the car we chose during booking.
About QEEQ: 10.0 /10
The easiest car rental app to use.

James Kyungun Yang

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Nov 21, 2019
About EZU: 9.0 /10
It is good, but we had to call to pick up and took meeting time little longer.
About QEEQ: 10.0 /10

M.Ward

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Small SUV | Nissan Qashqai or similar
Reviewed: Thu, Apr 11, 2019
“Very good.”
About EZU: 8.7 /10
Had to call a local number for pick up so that cost a lot from my UK mobile. Was surprised at no courtesy phone in arrivals area. However, we did receive a nice model upgrade from Qashqui to X-Trail which more than made up for that.
About QEEQ: 10.0 /10

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