Original car provided was dirty and in poor condition with multiple scratches and dents.

The service was excellent. Everything went smoothly and quickly. At first, they asked if I wanted to upgrade to a Mercedes for an extra cost. I said no, and they gave me an SUV instead.

Counter staff processed my pickup at the counter as he should… but gave no directions as to how to find the car lot. Also, no one at hand to show how to use various controls- the seat adjustment had 2-3 different buttons to electronically adjust the seat height etc but I couldn’t find how to move the seat back. Only at car return was I shown- 1 of the buttons had 2 different functions.

I continually get adverts suggest that I download the app- I already have the app. I get adverts suggesting I become a diamond member. I am a diamond member. I get adverts that I have coupons/ points- but they aren’t eligible for diamond member usage. Please tailor the app to the actual user and not to the general public. You waste my time with superfluous crapq

Not many people in line

A pleasant surprise was that supercharging was included in price, and that I don’t have to return “full”