There were at least 10 people waiting for a car at the counter and only one rep to process car renta

It's okay.

The minibus driver was very helpful, assisting with lifting luggage onto the minibus. The Thrifty shuttle bus was easy to locate after arriving at the airport. The staff at the pickup counter were also very nice. When asked what type of fuel to use, they said regular, and specifically mentioned 87 after confirming with a colleague. Communication was smooth overall.

I wanted navigation and was not able to get it. The car seat was too low for me and in order to see and drive safely I needed something under me. I was unable to change the car.

Not enough agents available. Slow systems held up process. Returning rental not clear. Rude staff on returning

Smooth & easy transaction. Pleasant CS team

Asked for a Mazda but got a Nissan. Do understand that a switch could happen. But a Nissan is not what I wanted.

No problems but would have preferred to fill car with myself on return.