Overall okay, had a small brake issue before renting, but got a free car replacement later.

This isn't the first time I've used this rental company, and I've always been quite satisfied. The cars are relatively new, and the paperwork process is quick. However, this time picking up the car at LGA airport, the African American female service agent took a lot of time and couldn't get it done. She kept asking about the driver's license address. Eventually, a manager came out and resolved everything in ten seconds. Returning the car at JFK airport was very efficient, took less than a minute.

Thrifty ran out of cars and was moving cars to fill demand making for a 2 hour plus wait with no assurance a car would be made available. Counter staff were not helpful claiming to be unaware there were no cars available.

It works.

They charged me additional $106 with no explanation and no receipt.

Counter staff were rude, after selecting a car loading all our gear and driving up to the checkout Booth I was told the car was on a safety recall and had to go back and pick another car which was worse than the car I originally selected. By the time I got back in line there was nine or 10 cars ahead of me and I was not pleased. Terrible customer service