Not happy with the overall service received. Rentals should be quick and simple on holidays time is

I was an hour late, but had no issues picking up the car. The staff explained that additional insurance coverage was not necessary, and there were no other sales pitches. Any existing damage to the vehicle was clearly marked on the pickup form.

This was my first time renting a car abroad, so to be cautious, I chose to pay at the counter. Fortunately, the staff had a good attitude! Picking up the car was smooth overall. However, the waiting time was quite long—regardless of having a reservation, you still need to pick a number onsite and wait in line, which took about an hour before it was my turn. This is why I deducted one point. I was pleasantly surprised to find that the car matched the model I reserved, and it was barely a year old with just 10,000 kilometers on it—lucky me! The driving experience was excellent overall, with ample power and convenient navigation using wireless CarPlay. At the end, I refueled near the airport and returned the car; all I had to do was hand the keys to the staff in the parking garage and sign the confirmation, then I was good to go. Overall, it was a great experience.

They did everything possible to give me a small car and incurred a lot of unexplained charges.

This is the first time I've left a review, and it's the worst experience. They didn't give me an SUV at all. I called the rental company, and their response was ridiculous. Yes, technically they gave me a five-seater, but are they going to give me a five-seater domestic car next time?

Excellent