Not happy with the overall service received. Rentals should be quick and simple on holidays time is

Quick order process, efficient staff!

Staff were helpful. Car was practically new, clean and easy to drive.

I think that cars with automatic transmissions should be more commonly available for the same price. I get it, Italians like manual transmissions, but not all of your foreign customers do. Please, Avis, use better, larger signs to mark your office at Ancona train station. I selected a VW UP or similar, got a Fiat Panda FWD. The Panda is a decent enough city car, easy to drive and park and so on. However, it is comically underpowered for hills and highways, even with only me and my bags in it. Great fuel economy though.

I booked the car for my mom. 1. Person at the counter automatically added "fuel top up" surcharge, which also increased the location surcharge (since it's 20% of the total price), and hence they said she would have to pay the extra when the car is returned. 2. He said if we top it up, then there will be no fuel surcharge, but there was still some money to be paid according to the contract (due to the increase of location surcharge). 3. After I figured this out, we had to ask for a new contract without the "fuel top up" service/surcharge. The original person at the counter was unwilling to help, but the second one happily printed a new contract, on which the correct price was written, where we don't have to pay anything extra (unless, of course, we don't return the car with a full tank). 4. Compared to other southern Italy rentals, I think it was pretty good and good price.

Avis is not helping me to find the right car . My trip is getting worse and I have to pay extra money for finding other transportation.