Not happy with the overall service received. Rentals should be quick and simple on holidays time is

The rental car company's staff were very friendly, highly skilled, and efficient. However, the car I received had a three-cylinder engine with low power. It was slow to accelerate on the highway and nearly stalled on inclines, which was a bit nerve-wracking.

Having red many negative reviews on AVIS I have to admit that I was a bit worried. Joined their preferred client scheme to better understand how they operate and I would recommend that every client does it as well... Had a pleasant experience at the desk, friendly and efficient with the added bonus of a free upgrade to a top of the range Seat Alhambra practically new! It certainly made our holiday more pleasant. Also thanks to the preferred client scheme I went directly to the car skipping the long queue at the collection booth. Car was clean and sanitised with the key in a sealed bag. Went in fearing the worst and came back having another favourite rental company. If I was simply lucky I cannot tell but based on my experience I would certainly recommend.

This year there were very few offers and priced were very high compared to previous years but with qeeq I had the lowest price for the category. It was easy, the communication was good and will certainly use it again.

Despite booking over a week previously so that Avis would have plenty of time to set things up, when we arrived they did not have our car ready (Merc E Class) and did not have anything comparable to offer. After calling their associates, the only available alternatives were a monstrous Merc G Wagon (imagine trying to park that in the land of the Fiat 500) for more money, or a BMW 3 Series Touring. We took the BMW. Then we were informed that the insurance that we'd already paid for via Easyrentcars would not offer adequate cover, and for fully comprehensive cover we had to book with Avis. Given that we'd already had a car damaged in a car park in Italy on a previous trip, we felt that we had no option but to comply with Avis' advice.

Shame that a company which has a slogan :"we try harder" provides just 1 out of 11 counters for pick -up service.

A pity that we have neither received the car we booked nor got a car from same category.