Not happy with the overall service received. Rentals should be quick and simple on holidays time is

When picking up the car, I told her I had purchased QEEQ insurance; she didn't say much. She also showed me which parts of the car had scratches and marked them on the diagram. During the inspection, I found a few small scratches on the door that weren't marked and informed the staff. He said it was fine as long as I took photos. When returning the car, it was very dirty inside and out due to the rain. QEEQ reminded me that cleaning was required, so I was initially worried they might charge me. However, the staff took a quick look and said everything was fine. Not long after, they canceled the €236 deposit on my credit card.

Satisfied!

Initially, it was agreed to return the car with a full tank. However, upon arrival, they required an empty tank and charged 67 euros for fuel. The staff was inefficient and kept chatting, taking an hour to complete a single process.

A very good car rental company, highly efficient and easy to locate.

I had to wait 2h20 to pick up my car in Florence; I never experienced this. They had many customers but it seems to be a known problem. Why then don’t they make it a better experience? They could have at least reduced slightly the overall costs as I could not pick up the car at the right time because of this issue. Additionally, they charged a large amount of money on my credit card and now 2 days later I still did not get a refund. Note though that the staff was helpful and courteous though visibly missing some personnel (and at lunch a few desks were empty, I guess for the lunch break ... but with many, many guests including me waiting for hours). One good point though was that the staff at the airport (drop off location) was very quick and efficient.