Gave me smaller car then what I booked. No refund was give.

The day before, I stopped by to confirm the details. Seeing that there were three of us with a lot of luggage, they upgraded us to a Peugeot 3008 when we picked up the car the next day. They carefully walked us through an inspection of the car, proactively pointed out two small scratches, and suggested we take a video. They patiently taught us how to connect the phone to the navigation system. Since I purchased full insurance through the app, there was no upselling at the store. Returning the car in Rome was convenient; the drop-off was on the third floor of a building at the airport. They mentioned that the deposit would be refunded within a week if there were no issues, and it was refunded as promised. Overall, the service was excellent. Note that for the deposit, the driver's chip credit card (VISA or MASTER) is mandatory; magnetic stripe cards are not accepted.

When picking up the car, they replaced it with another Volkswagen gasoline model without any pressure to upsell insurance. Returning the car was also smooth, and there were no claims of damage or additional charges afterward.

A little bit slow but ok

Good

The guys asked for signature about car condition before I actually saw a car. But they work fast maybe because of that, not spending extra time. Also they offered me bigger car, witch was a good choice.