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Live chat Email us Service Code: 2208465359
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Worth it, given that it's much cheaper than renting with other agencies

Reviewed: Fri, Aug 16, 2019
About Routes: 8.0 /10
The employees are extremely friendly. Because of this, I would absolutely rent from Routes again. The shuttle driver who drove during my trip from the airport was patient and one of the nicest people you'll ever meet. The driver on the way to the airport was, well, the opposite -- his stories made it clear that he has a road rage problem. The rental car itself was fine -- it was in ok condition. There was trash left in the vehicle (e.g., a large cup under the seat) from previous occupants, and the car had quite a bit of minor cosmetic issues (doesn't bother me at all). The main problem was that it took an extremely long time for me to pick-up the car, despite being second in line upon arrival at the rental car office. I waited over an hour. The staff was friendly, but didn't explain (until 50 minutes into the wait) that they were trying to find the car off-site. It was given to me with a quarter tank of gas. I guess, for the price, I shouldn't expect things to be smooth.
About QEEQ: 10.0 /10
Economy | Kia Rio or similar

Relevant Reviews on Routes Vancouver Airport

Beck Maggie

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Reviewed: Fri, Jun 19, 2020
About Routes: 2.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Oct 9, 2019
“Customer service at Routes needs work”
About Routes: 8.3 /10
The car was fine. When we arrived at the airport, the pickup car drove right by us (at the appointed place) without checking to see if anyone was waiting for them. When I called the desk to advise, the lady that answered the phone was rude. At the desk upon arrival to Routes, the gentleman was very helpful, and the woman that checked us in was nice, but overall (other than the main guy) didn't seem to care. When I went back in to check on the blinking oil light on the car, there were 3 people just standing around playing on their phones (the helpful guy was on the phone with a customer), and no one acknowledged us until there were 3 other people in the line as well. Return went a little smoother, and no problems with shuttle back.
About QEEQ: 10.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Oct 3, 2019
“Very good broker and very poor agency”
About Routes: 7.0 /10
Very poor company with young untrained staff lacking fundamental knowledge of the business. I wanted the insurance but the staff denied it and put it on my credit card coverage with no clear reason other than their inability to sell insurance. I got charged for mileage yet EasyRentCars indicated there is 2,500 kms within the rental price. My kms made was approx. 370 kms. I was charged $0.2/km for 1,323 km then an email was sent indicating a partial refund, however, no refund showed on my credit card. I had to call and the issue was not resolved until now. I had to dispute the transaction from the credit card and I'm still awaiting a final resolution. This is one day after I got the car and used it already. Also, I booked a standard car (Corolla) and I got a smaller car (KIA Soul). The staff indicated they can't guarantee the brand. I accepted the car as I needed it for work.
About QEEQ: 10.0 /10

Travel4Work

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Medium SUV | Jeep Wrangler or similar
Reviewed: Sun, Sep 8, 2019
“Great booking process and value, however the car could have been better cleaned + shorter wait time”
About Routes: 7.3 /10
The waiting time took quite a while, but the pick up process was straight forward. My only feedback was that the cleanliness of the vehicle was subpar and I had called to complain about this. I called 5 times about the dog fur that was not cleaned up, and Amrit (customer service) said she would pass on my message to the manager and that they would call me back. I never got a call back, and had my allergy symptoms throughout the rental because of the unclean car / dog fur.
About QEEQ: 10.0 /10
Great and easy booking process, overall excellent value!

A.N.

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Medium SUV | Jeep Wrangler or similar
Reviewed: Tue, Aug 6, 2019
“Gave me wrong car”
About Routes: 5.7 /10
After multiple conversations, Routes told me they would give me the car I actually reserved. Even though they were polite, both times they did not call me back as they said they would. Couldn’t even complain at return time as the return experience was horrible and took almost an hour. The car they gave me was fine, but not the car I wanted.
About QEEQ: 10.0 /10

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