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Live chat Email us Service Code: 4117530122
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I would rent from them again!

Reviewed: Sun, Aug 18, 2019
About Europcar: 9.3 /10
I loved how small yet zippy it was. The only problem was the battery died on one day and while the service was super polite, I was on hold for a VERY long time, eating up a whole afternoon. Part of this was my fault. I gave them the wrong [an old] French phone number. I had to call back to fix the error and then I was listening to some pretty terrible muzak for a looooong time. Once I connected there seemed to be some confusion: I was not in the system. It didn't occur to the man that I hadn't yet even been put in the queue. Once that was cleared up it wasn't long before a serviceman helped with boosting the car. A quick tutorial on the lights, etc, when I picked the vehicle up, might have [I'm not sure why the batter died, neither was the serviceman] avoided the whole scenario. Fortunately, I didn't have a train to catch that day and it just pushed back a trip to the grocery store.
About QEEQ: 8.0 /10
Mini | Renault Twingo 2 Doors or similar

Relevant Reviews on Europcar in France

Aurora Rhodes

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Reviewed: Fri, Nov 1, 2024
About Europcar: 4.0 /10
When picking up the car, I asked the staff for a newer vehicle, but the car I received had nearly 80,000 kilometers on it and was covered in scratches. Additionally, there was an upsell attempt during pickup.
About QEEQ: 8.0 /10

Truda Jones

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Reviewed: Fri, Mar 6, 2015
About Europcar: 2.0 /10
The first day the vehicle had issues, but they were quite sincere in resolving the problem. They sent a taxi to pick us up, but there was no vehicle of the same class available. The second day in Annecy, we were told again that no equivalent vehicle was available. On the third day in Lyon, we felt the car was too small, and they refused to give us a higher-class vehicle, even though we were not originally planning to go to Lyon! This greatly delayed our trip and wasted our time and money by having to detour to Lyon just to change the car! For these two days using a lower-class vehicle, I request compensation. You can't just refuse to compensate because you don't have a vehicle available. When I requested an upgrade, they refused.

Nelson Jerry

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Reviewed: Mon, Jul 27, 2015
About Europcar: 10.0 /10
Great, it’s a reputable European company. Very reassuring!
About QEEQ: 10.0 /10

Catherine Connor

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Reviewed: Tue, Aug 4, 2015
About Europcar: 8.0 /10
The staff's service was good, but the return location was incredibly hard to find!

K.ALHAMMADI

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Small SUV | Volkswagen T-roc or similar
Reviewed: Sat, Oct 26, 2019
“Easy process to perfection”
About Europcar: 9.7 /10
The car changed from VW-TROC to JEEP Reneger.. it was Ok
About QEEQ: 9.0 /10
Thanks they support well.

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