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highly disappointed with ecovia service

Reviewed: Sun, Aug 18, 2019
About ecovia: 6.7 /10
1. Ecovia provide the car with half fuel tank, but did not mention it in a document. I was not able to identify this on pick up, since the dash board has 2 fuel meters: CNG and Gas, I was lookin on the Gas, not being aware of the 2d. I've sent an email, requesting to confirm this done by intention, few days later to both central and pick-up (Bergamo airport) office, but got no reply. Have remind them 2 time more, got no reply. They eventually replied right after my car was returned, but did not relate to my question at all. Finally, I requested to refund me for half tank, as I returned the car, but there was no refund. 2. Ecovia provide me with a car with CNG fule, which was highly uncomfortable to find a fule station for it. On counter they said they have only this kind of car.
About QEEQ: 8.0 /10
Compact | Seat Leon Estate or similar

Relevant Reviews on ecovia in Italy

Lauren Fred

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Reviewed: Thu, Sep 27, 2018
About ecovia: 6.0 /10
Can't speak Chinese
About QEEQ: 8.0 /10

G.Jones

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Mini | Fiat 500 Guaranteed model
Reviewed: Fri, Oct 4, 2019
“Very happy!”
About ecovia: 9.0 /10
Only downside was the drop off, we kept missing the turning as it wasn't sign posted very well. The staff were extremely friendly, and spoke good English. Everything was good with the car, it was clean and exactly what we wanted.
About QEEQ: 10.0 /10
Very easy to use, happy with the correspondence of emails reminding me of what I needed to take to pick up/ drop off. Easy to understand language.

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Mini | Fiat 500 or similar
Reviewed: Fri, Aug 9, 2019
“Disappointing”
About ecovia: 5.3 /10
Booking said it was In-terminal collection - this wasn’t true! Rental pick up was off-site. Address given is different when put into google maps, so when on foot was a nightmare to find. Didn’t have the car I booked. Petrol wasn’t full. Got charged to wash the vehicle on drop off (no other provider does this). Wasn’t made clear enough that you had to call them on arrival (no other provider does this) to be collected. When given shuttle back to airport they didn’t even drop us at departures, was left on road about 1/2 mile away. All round poor experience and won’t use again or recommend
About QEEQ: 10.0 /10

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Economy | Seat Ibiza Guaranteed model
Reviewed: Sun, May 5, 2019
“metano fuel a nightmare”
About ecovia: 9.3 /10
counter staff particularly helpful on drop off. however initially wasn't an automatic car as booked. then was given a dual fuel unleaded and metano car but not told how hard it is to get metano and how few miles the unleaded would do. spend an hour trying to find metano for drop off. wouldn't use again for that reason.
About QEEQ: 9.0 /10

A.Capobianco

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Mini | Fiat 500 or similar
Reviewed: Tue, Sep 11, 2018
“Nice car, great value”
About ecovia: 10.0 /10
Like: The vehicle was clean and in good condition. In addition, it had both GPL and benzine capabilities so we saved using GPL.
Dislike: We had to turn in the vehicle already washed. In addition, every little scratch gets recorded on case more scratches appear. We were careful and returned the vehicle in great condition, but some scratches should be considered normal wear and tear. Larger and more notable scratches may be worthwhile annotating, but not the small door dings and similar scratches.

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