highly disappointed with ecovia service

I.Nat

Italy

Reviewed: Sun, Aug 18, 2019

About ecovia: 6.7 /10

1. Ecovia provide the car with half fuel tank, but did not mention it in a document. I was not able to identify this on pick up, since the dash board has 2 fuel meters: CNG and Gas, I was lookin on the Gas, not being aware of the 2d. I've sent an email, requesting to confirm this done by intention, few days later to both central and pick-up (Bergamo airport) office, but got no reply. Have remind them 2 time more, got no reply. They eventually replied right after my car was returned, but did not relate to my question at all. Finally, I requested to refund me for half tank, as I returned the car, but there was no refund. 2. Ecovia provide me with a car with CNG fule, which was highly uncomfortable to find a fule station for it. On counter they said they have only this kind of car.

About QEEQ: 8.0 /10

Compact | Seat Leon Estate or similar

1 days rental

Relevant Reviews on ecovia in Italy

Owen Thorndike

Italy

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Rome Fiumicino Airport(FCO)

Rome

Italy

Reviewed: Fri, Oct 11, 2019

About ecovia: 6.0 /10

Ecovia and Autovia are the same company, but it's hard to find. The drop-off location is not at the airport; you need to drive 8 kilometers away and then take a shuttle back.

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Lamezia Terme Airport(SUF)

Lamezia

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Reviewed: Tue, May 31, 2022

“Hassle free pick up and drop off.”

About ecovia: 10.0 /10

The counter staff were excellent, very helpful. The car was clean with no damage at all. Good service from Ecovia

About QEEQ: 10.0 /10

No issues with the booking process. Have used QEEQ before and happy with the service. Unfortunately, there was no drop in hire price.

C.Brovelli

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1 days rental

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Rome Ciampino Airport(CIA)

Rome

Italy

Reviewed: Wed, Feb 26, 2020

“Smooth service, great customer service.”

About ecovia: 9.0 /10

Ecovia staff is always helpful and friendly, this time the rental office was kind of difficult to find and I had to wait about 10-15 mins together with another client as the desk was unmanned. In any case, I’ll be happy to rent with them again.

About QEEQ: 10.0 /10

Great service!

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Alghero-Fertilia Airport(AHO)

Alghero

Italy

Reviewed: Wed, Feb 12, 2020

“Ecovia is a rip-off rental company”

About ecovia: 5.3 /10

Worst of all time in my life... They charged me over 80 EUR for a plastic hubcap "damage" that I could not prove has been caused before the pick-up. Fortunately, I had extra insurance from Easyrentcars that paid for the total amount of this rip-off charge, but it has caused me a lot of time-consuming hassle.

About QEEQ: 10.0 /10

It was an easy and good experience. I would come back again before my next trip.