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Not the best experience

Reviewed: Mon, Aug 19, 2019
About GREEN MOTION: 6.0 /10
Got off to a bad start, the advice given was to catch the hoppa bus from bus stop 16 - this was incorrect. A phone call to Green Motion received a recorded message with 8 options. The option for arrivals said go to bus stop 22/23 - this was incorrect. I eventually found the bus just by walking around at bus stop 18. The counter staff at Green Motion very aggressively tried to sell me extra insurance which was double the car hire charge!! Only good bit was returning the car where it was straight forward. Although I had to wait 20 minutes for the Hoppa bus back to Heathrow and it then stopped at 6 hotels on the way and not one passenger got on the bus
About QEEQ: 8.0 /10
No price reduction but no issues
Compact | Volkswagen Golf or similar

Relevant Reviews on GREEN MOTION London Heathrow Airport

KP

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Full Size Van | Mercedes-Benz Vito or similar
Reviewed: Wed, Sep 11, 2019
“No free direct pick up and drop off is really a bad experience. wasted almost 2 hr.”
About GREEN MOTION: 6.3 /10
getting from T2 was a hassle as need to wait for hotel hooper bus. which cost 5 pound per person. not free. Getting to T4 get more complex with ride is bus and train. wasted lots of time. getting car take too long. only 2 staff serving more than 10 people.
About QEEQ: 9.0 /10
good.

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Mini | Fiat 500 or similar
Reviewed: Sat, Aug 24, 2019
“Not a customer service led hire company but does the job”
About GREEN MOTION: 7.0 /10
As in the title. They are OK. Charge for everything, don't be late! But vehicle was fine as was return process. No Issues, check your car before taking it out just to be happy.
About QEEQ: 8.0 /10

K.Spyrydonova

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Standard | Volkswagen Passat Estate or similar
Reviewed: Wed, Jul 3, 2019
“Great car for this price”
About GREEN MOTION: 9.3 /10
In general, the car exceeded my expectations (I received Mercedes instead of VW) and almost everything was great. The only two negative moments: long time waiting at puck-up (only two-three persons were at the counter, while there were about ten customers), and refusal of the company to accept debit cards.
About QEEQ: 10.0 /10

Reading, UK

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Economy | Volkswagen Polo or similar
Reviewed: Mon, May 20, 2019
“Easy booking, good affordable rentals”
About GREEN MOTION: 8.3 /10
The interior cleanliness of the vehicle let down the overall impression of the car.
About QEEQ: 10.0 /10
Straight forward Easy rent booking. Cant ask for more.

P.Perrett

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Feb 6, 2019
“Great value, great service!!!”
About GREEN MOTION: 8.7 /10
The shuttle service bus stop at Heathrow terminal 5 is incorrectly advised on the documents received when booked. It states bus stop 16 for H51 but it’s actually 17
About QEEQ: 10.0 /10

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