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Search for Routes Car Rentals in Chicago

Routes needs improvement.

Reviewed: Wed, Aug 21, 2019
About Routes: 6.3 /10
I rented a Dodge Grand Caravan, and they told me they did not have one. That made a problem with 4 adults, 4 golf travel bags, and 4 large suitcases for an 18 day trip. The Dodge Durango was not an even swap, we were squashed the entire time. They did give me the 2nd driver free of charge per my request to them for the obvious inconvenience. I would have appreciated a heads up before arrival so we could make other arrangements and not find out on arriving at 9:30 pm.... The airport shuttle to the Car rental place went smooth, but the Shuttle the rental car center to routes was over an hour wait... there was a young family waiting next to us and with their little kids and the late hour, this was horrible. especially when it is only an eight minute drive from the airport itself!! I could tell this was going to be the same problem when I returned the vehicle, so I just got an Uber and avoided the whole aggravation. Also on return of vehicle, there wasn't any signage on procedure, and it was very different then any other rental care company I have ever used. The price was great, the desk staff were very professional to deal with even with the inconvenience of downgrading the vehicle we needed, but the shuttle service set up is HORRIBLE and needs attention!!
About QEEQ: 10.0 /10
All was good.
Dodge Grand Caravan image
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on Routes Chicago Airport

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Compact | Toyota Corolla or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Mon, Jan 30, 2023
“easy process”
About Routes: 10.0 /10
it is off site to the usual rental area but they are great and send a shuttle to collect you and drop you off at the airport. otherwise easy to deal with
About QEEQ: 8.0 /10
good to deal with - only issue is clarity in booking. please make it clear what insurance is required so that it can clearly be purchased with the booking. please also include the tolls option so people are aware

R.Powell Moon

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Economy | Kia Rio or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Tue, Oct 29, 2019
“See you in April 2020!”
About Routes: 10.0 /10
The booking was very easy, the location is a bus ride from the airport, the staff was excellent, and the experience was awesome! Thank You!
About QEEQ: 10.0 /10
The price drop platform worked well. Great car for a great price!

J.Davis

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Economy | Kia Rio or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Mon, Jul 22, 2019
“I'll be back again!”
About Routes: 8.0 /10
The mileage and gas usage of the car was awesome. It was not what I expected but definitely a perk. The person who originally helped me did a good job. The person who helped me upon return was unprofessional and sort of rude.
About QEEQ: 8.0 /10
I didn't have a price drop but this was the most affordable car that I could have found. The location of the lot was easy to find and easy to get to. I appreciate the relationship between Routes and easyrentcars.com. I've already referred two people who have used the site.

P.Burke

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Large SUV | Dodge Durango or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Thu, May 23, 2019
“Good service good price and good car”
About Routes: 9.0 /10
Good car good service no issues
About QEEQ: 10.0 /10

m.soroka

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Economy | Kia Rio or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Tue, Apr 9, 2019
“If you want to spend at least an hour waiting to get to the Route Car Rental Location, choose us”
About Routes: 5.7 /10
It is totally unacceptable and unreasonable to have people first be taken by the "rental car" bus to all other car rentals and then be told to take another shuttle to get to Routes. The time involved is excessive and you are not informed about this before hand. I had to wait in line at the other counters to be told to go outside and take another shuttle van to your location.

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