All good enough! Thanks very much!

The AVIS staff at London Heathrow Airport were very friendly, courteous, and highly professional.

Satisfied

It might be a communication issue. I didn’t request a vehicle upgrade, but they upgraded it anyway. Also, insurance was added, and I had asked for an additional driver but that wasn’t included. As a result, the final cost was higher than expected. Therefore, it’s essential to confirm everything with the representative during pickup to avoid ending up with services you didn’t ask for.

The service is pretty good. They might ask if you want to upgrade to a bigger car; you can just refuse. There aren’t many people, and the pick-up and drop-off procedures are quite smooth.

Both pick-up and drop-off were very convenient. It's close to the airport, and there's a free shuttle to the terminal.