Very satisfied. I'd like to emphasize that I had two flat tires on the Great Ocean Road. We were a group of five, including adults and children. Although I had full insurance, the local service only towed the car but didn't transport people. It was already past 6 PM and getting dark, so we were very anxious. Fortunately, the rental company sent someone with spare tires to rescue us after more than three hours. We are really grateful to them.

Car is exceeding my expectations!

Haven’t had real experience with price protection yet so far...

The staff were lovely at Aucar, they were super helpful and polite. I pre arranged for a certain type of car to fit everything in. Both vehicles requested were there all ready for us. We did have a sheriff question us about some outstanding warrants on the vehicle but nothing came of it, and the car wasn’t seized thankfully. Both cars tyres hardly had any tread on them and one tyre constantly lost air. We filled it each day.

Maybe for AUCars to have a fixed meeting spot for the shuttle. The text just had a number to call. The problem was the heavy accent of the person I called and I called them in the noisey environment of the airport. Maybe in the text nominate the meet spot. The shuttle also needed to be identified maybe two magnetic signs in door of shuttle. Other than that rental was great and staff at AU cars were courteous.