Excellent price but service at the counter was very poor in checking out and in returning the vehic

Everything was excellent

Excellent

Routes at ORD was extremely inconvenient and the customer service was awful. You have to take TWO shuttles to get there, first to the car rental center and second to Routes which is offsite, not at the O'Hare centralized car rental center. There is no signage saying you need to take the second shuttle, so we panicked when we couldn't find Routes and had to call. Once we finally did get to Routes, the customer service was extremely slow. There were plenty of staff mulling around, but only one person helping the long line of customers. We were 3rd in line and it took at least 30 minutes to get to the counter. The return process was similarly bad.

Maybe tell people they need to take multiple shuttles to get to the damn place. Or send the shuttle straight to the airport.

I'm 65 yrs. old and this was the worst, most inefficient pickup and return process I have ever experienced.

Like: Price, vehicle and the service representative, Patrick.
Dislike: Nothing.