Easy, great car

Convenient pickup and drop-off. A £250 deposit was charged to my credit card and refunded just over an hour after returning the car.

The drop-off location closed at 1 PM, but there was no reminder when we rented the car, and the system did not display this information. We had scheduled our return for 4 PM, but when we arrived within the designated time, there was no one to assist us. After calling for assistance, we deposited the keys into the self-service drop box. The rental company didn't process our return until two days later, charging us for an additional two days... The issue remains unresolved after communication.

The service was not enthusiastic, just average.

Luxury sedan: Mercedes C Class automatic or similar model, but there was no similar model when I arrived. They tried to convince me to upgrade to a luxury model at a higher price, claiming that because I had rented from them before, I could get this higher-end model at a very good price. Additionally, I had purchased full insurance, but they claimed it was partial insurance (unsure what partial insurance means). Then they mentioned an excess of 2000 pounds, and when I asked more questions, they refused to check. I called the rental company's customer service, and an Indian-looking employee at the store spoke with the customer service representative for about 10 minutes. When I went over to ask further, they said the excess was now 250 pounds, which seemed like bargaining. I then called the customer service directly, and they said they would report to their supervisor. I decided to take the car for now.

Car was a good one. However not the one I asked for. In Heathrow airport pickup was taking longtime due to busy hours I Guess.

All good from EasyRentCars end. Thanks