Terrible experience - wouldn't use them again.

Satisfied

When we arrived at the counter, they told us the car model we reserved was not available and offered an upgrade, which we refused. Then they insisted we buy insurance, even though we already had full coverage. They said our insurance bought through Zuzuche was not valid and we had to buy theirs to be covered. Since it was midnight back home and we couldn't call Zuzuche for clarification, we had no choice but to buy their insurance. They also told us our rented car couldn't leave Vancouver without extra charges. We argued but to no avail. We had to pay extra, and the final cost was double the original rental price. We waited another hour to get the car, making the whole experience horrible and extremely unsatisfactory!

Forcing additional charges for out-of-province travel.

130 dollars paid for a tiny impact on the car windshield is just a robbery! Furthermore, at the Check-in it was impossible to chancel the GPS, finally useless! Bad experience!

We waited for over an hour for the car to be ready despite arriving 2 hours after our scheduled pick up time. This is not acceptable and needs to be rectified.