Good car

Good service quality.

Picking up the car was very convenient. There were some hiccups due to personal reasons, my friend's husband was the designated driver, so I couldn't use my credit card for the pre-authorization; it had to be in the name of the designated driver. Be sure to keep this in mind! Returning the car was easy, just park and go.

The process was super simple.

The counter service attitude was average because I didn't buy extra insurance or upgrade the car! They kept saying the car I booked couldn't fit my luggage. When I said 'have a try, OK?' she finally stopped talking! In fact, there was plenty of space! Returning the car was easy, and the service was good and efficient.

Like: Good car at a good price. Clean, reliable, low mileage, modern entertainment system.
Dislike: Alamo agent resented the EasyRentCars price. Alamo agent claimed that EasyRentCars was only supposed to rent to foreigners, and them renting to me was illegal, and that Alamo management was working on this. In addition, if there was a damage claim, Alamo would not stand by the limited damage insurance EasyRentCars advertised they provided. Furthermore, I am lucky that Alamo can provide me with a car; they could not guarantee that one will be waiting for me. (But there was, and everything worked out fine.)