We received conflicting information during the car hire period when we had questions about extending

Used to recommending vehicle upgrades. The cross-border and cross-island fee of £309 is inconsistent with the original statement of £187, nearly doubling the cost.

Picking up the car in London required taking a shuttle from the airport, but the pick-up was smooth. Returning the car in the Scottish Highlands was easy, as the staff just checked it quickly.

The store was busy with many customers when picking up the car. The queue moved quickly, and the process was smooth without any upsell of extra insurance. The Insignia was upgraded to a Passat, which was very new. Everything went smoothly throughout the trip. The staff checked the car thoroughly when returning it at a different location and found no issues. The paperwork was signed quickly. Good experience overall!

Special mention to Mo at the Heathrow branch of Europcar. Fantastic service and a great help.