Parfait !

The car, a Hyundai Tuscon SUV, was okay but not very economical and given the high price, not very satisfying. The staff at Europcar were helpful and responsive, but the uplift procedure was unnecessarily long and complicated.

Picking up and returning the car was very convenient and only took a few minutes.

It's basically all about Europcar; Alamo doesn't really come into play at all, haha.

I was surprised to see that I had priority booking. This got me instant handover if the car while others in the queue had to wait over an hour.

Thank you for a smooth booking and for priority check in

Like: I like the fact that you kept your promise and reduced my rental cost when prices dropped. I liked the car and customer advisors efficiency.
Dislike: I would have like to hand the car back to your representative instead of dropping the key in a box. This removes any doubt about condition of it in return. Sat nav should be given as standard.