Very good

Satisfied.

The overall service was good. They arranged a different car for us when the one we booked wasn't available.

Recommended

i had problems with my reservation with budget. at the counter they wanted to see my israeli passport and drivers license. i had the passport but no knowing i might need my foreign license i did not bring it. they at first refused to honor my reservation as is including all insurances and told me to try somewhere else. finally the manager said if i could show a boarding pass or something showing i was outside the usa when i booked the car they would honor it. i did not have my boarding pass but fortunately i found something issued by israel as i passed through passport control that showed i left israel on dec 19. it was stressful and i had no idea i would need documentation as i booked the reservation in dollars in english and i also have a new york drivers license.

great rates including insurances works well for me as i dont have auto insurance in america. but i dont recall anything on the documentation telling me i would need a foreign drivers license to pick up the car. perhaps it is just budget.

I paid in advance, at the counter I gave Budget the wrong card. They said it was declined for the deposit, I thought it was because the deposit was over the amount available on my card. Later, after I rented a car from another agency, I realized I gave them the wrong card. Budget wouldn't take my debit card after my cc was declined. After checking about a refund, a saw fine print that I couldn't get a refund because of my credit/debit card problems. So I am not very happy about paying for a rental I didn't get to use. Also a BIG SHOUT OUT TO BUDGET FOR NOT TAKING MY DEBIT CARD LEAVING ME STRANDED.