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Search for ACE Car Rentals in London

Great booking lousy car hire experience

Reviewed: Wed, Sep 11, 2019
About ACE: 6.3 /10
car was dirty and agent claimed in undamaged condition but vehicle had damaged wheels and damage and scratches to bodywork. Vehicle was very dirty outside and windscreen was so dirty on inside I hade to get a cloth and clean it before travelling as vision was impaired. Washer bottle was empty. agents very slow and off handed, long wait.
About QEEQ: 10.0 /10
Great process good choice easy booking
Ford Focus image
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Compact | Ford Focus or similar

Relevant Reviews on ACE Heathrow Int l Airport

Curitis Steele

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ACE
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Mon, Jun 25, 2018
About ACE: 4.0 /10

S.Oberoi

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Compact | Peugeot 308 or similar
ACE
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Fri, Aug 25, 2023
About ACE: 8.0 /10
All good experience
About QEEQ: 10.0 /10

L.McNab

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Compact | Ford Focus 2 Doors or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Fri, Sep 20, 2019
“car boot failed so I had to call out AA and waste a few hours while they were unable to fix it”
About ACE: 7.7 /10
Counter staff initially told me I had no insurance and convinced me it was because it was booked as for US based folk and they had it on cards and did not need it. Luckily I realised that my booking said I had and pointed it out - I had passed over that info
About QEEQ: 8.0 /10
ok

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Compact | Ford Focus Cabrio or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Wed, Jun 19, 2019
“Terrible”
About ACE: 3.3 /10
Car category I booked was not even available at the location. Told by counter staff go and complain to ACE. Given a completely unsatisfactory vehicle instead.
About QEEQ: 8.0 /10

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Mini | Fiat 500 or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Thu, Apr 25, 2019
“Made to wait nearly three hours in the cold to pick up the car. Simply awful.”
About ACE: 7.7 /10
Being made to wait so long to pick up the car detracted from any positives like the car being brand new. Not a fan of mileage caps on rental cars so will think twice before using again. Pick up location is not at Heathrow airport.
About QEEQ: 10.0 /10

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