The worst service I have experienced in any rent a car company. 2 hour waiting line.... , only 3 people attending while 100 people in line..... once in the counter, the assistant told us that they were sold out for the car I rent an month ago.. and sorry.... the alternative that they gave me was smaller that the one I was supposed to have and also it was dirty... and if we want to wait again an hour they can clean it... or we just take it as it is.... never again with this company!!!!

Picking up the car from Fox wasn't hard, there's a shuttle from the airport. Our car had a lot of dings & scratches, but that's not a big deal, it worked just fine. HOWEVER, returning the car was infuriating. They are not located near the other rental car drop-offs, so following signs at the airport for "Rental Car Return" is an exercise in futility (it would have been nice for the staff at Fox to let us know returning the car wasn't sign-posted). We finally found them with out GPS, and while they advertise being open 24 hours, that's only sort of true. We arrived and it took 20 minutes to find a staff person. I finally found someone we could check the car back in with and had to tell other poor customers wandering aimlessly where he was. The car return experience was frustrating.

Make a easy drop off sign or box. Many of us were waiting in line for drop off until after many minutes, someone said drop the keys off and go...so making that a more smooth operation would be helpful. Also, I think the car I was driving needs a wheel alignment.

The car was not full tank, everything else was okay

The agent tried to get me to pay more for a car I didn't need.