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Live chat Email us Service Code: 2890381177
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It was an average experience.

Reviewed: Wed, Sep 25, 2019
About Routes: 6.7 /10
They gave us an upgrade that we didn’t ask for. At first we thought it was good but then later realized the car was too big and also used more gas. Also we forgot an item at the rental and they were not very helpful at helping us find it at the location and responding promptly about it. We still haven’t found it. Also it a bit inconvenient to take the shuttle out and in of the airport to get the car and drop the car. Also the parking at routes was small so we had to be extra careful going in and out. It was too tight.
About QEEQ: 8.0 /10
It was easy to find the car however it would be nice if it made it clear that the rental company was outside airport while booking.
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Vancouver Airport

Hulda Hutt

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Reviewed: Wed, May 20, 2020
About Routes: 8.0 /10
I booked a sedan but got a hatchback. The service was okay, but there were long lines when picking up the car. Just so you know, you don’t have to queue when returning the car. By the way, I ran into a really frustrating issue: I booked a car with this company through Zuzuche in early February and paid the full amount, returning the car on time. But in early May, they charged me $400 without notifying me. Unreal!

J.Unger

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Medium SUV | Nissan Rogue or similar
Reviewed: Fri, Aug 30, 2019
“Everything was nice and easy”
About Routes: 9.0 /10
The only thing that could have been better was the instructions to find the shuttle to take to the rental center
About QEEQ: 10.0 /10

R.Aba

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Large SUV | Dodge Durango or similar
Reviewed: Thu, Jul 25, 2019
About Routes: 8.0 /10
Location was just a bit hidden but overall it was good. still waiting for the 500 cad deposit to clear.
About QEEQ: 10.0 /10

T.Cannon

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Standard | Nissan Altima or similar
Reviewed: Thu, Jun 13, 2019
About Routes: 10.0 /10
45 minutes to process us too long. That's not on the staff. You need more people
About QEEQ: 8.0 /10

L.H.

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Economy | Toyota Yaris or similar
Reviewed: Wed, May 15, 2019
“Great cost effective and safe rental experience!”
About Routes: 10.0 /10
The car exceeded my expectations because the nice lady at the desk gave me their newest and best car so I got a Kia Forte which was a lot better than what I had expected. The shuttle to the airport on return could have been better because I think there was some miscommunication and they ended up leaving without seeing us waiting. Luckily I did not miss my flight.
About QEEQ: 8.0 /10
It’s great. Such good value and decent customer service.

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