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Live chat Email us Service Code: 2122043131
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Overall satisfactory experience

Reviewed: Fri, Oct 18, 2019
About Routes: 5.0 /10
Yes, I must agree that Routes YVR provides excellent rates as compared with other competitors in market. That's the reason they're people thrive at their location. But but but.. their front office staff is really very pathetic. They treat customers as if we've taken million $ credit from them. Entire staff is so rude that I don't have words to define it. I don't expect them to always have a smiling face but expect them to be polite. If they don't love their job, just quit and let right people manage it. I booked an intermediate car and they gave me Jeep Wrangler. Whooping it's mileage is just 8 kms/litre in city.
About QEEQ: 10.0 /10
Easyrentcars is a very convenient way to book rental cars with comparison of rates among all vendor. I prefer to book via them.
Intermediate | Honda Civic or similar

Relevant Reviews on Routes Vancouver Airport

Zero Bulwer

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Reviewed: Sat, Mar 28, 2020
About Routes: 8.0 /10
Friendly
About QEEQ: 8.0 /10

b.allai

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Medium SUV | Jeep Cherokee or similar
Reviewed: Fri, Mar 20, 2020
About Routes: 5.7 /10
It took them 35 minutes to pick me up from the airport and 45 minutes to process me and handed me a dirty car... Stuff from previous renter was still in the car. The windshield was extremely dirty.
About QEEQ: 10.0 /10

L.Humchitt

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Intermediate | Honda Civic or similar
Reviewed: Thu, Jul 18, 2019
About Routes: 7.7 /10
They really need to organize their offic, they were going back and forth into the back office. The agent took a phone call while checking me in, they need one person answering calls. When I checked out, the woman seemed to helping multiple customers at one time. After we return the car, most of us are going to the airport for our flight home. They really need to organize and delegate duties.
About QEEQ: 8.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Jun 28, 2019
“First time user of this website for my rental car booking. Was a bit apprehensive but things went we”
About Routes: 8.3 /10
Busy location
About QEEQ: 10.0 /10

K.Kowsari

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Economy | Kia Rio or similar
Reviewed: Fri, Feb 22, 2019
“Second day I could not start the car. I called them back and they said sorry we are under staffed.”
About Routes: 5.3 /10
0 customer service. I needed help to start the car at remote area they did not help me. I’m very disappointed with the service.

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