A lot of extra selling was tried!!

Car was fine. My own fault, but the fuel policy was not clear enough. What started out as a very good value rental soon gets eroded with additional and unexpected fuel refill charges.

The mobile app can be difficult to navigate. Spent ages looking for a way to change currency. Would be good to default back to home currency instead of last used. Also would be good if fuel policy other than full to full was highlighted more prominently. Fuel policies can have a significant impact on overall cost.

Awful experience avoid this company. I thought we were having airport pick up after scanning all small print we’re lead to believe other wise but when we arrived had to get a bus with 5 bags and a toddler was a nightmare. Then the rude lady behind the desk wanted us to leave a €1400 deposit!!! And she said it takes up to a month to get it back once we return the car. Also wanted €50 deposit for petrol which I’ve never experienced. We complained and she said she won’t give us the car. We were being very civil but she was saying we were shouting which was absurd. They are a complete scam. there’s so many hidden costs involved AVOID AND NEVER EVER AGAIN!!

Pick up location was incorrect so spent an hour walking round trying to find where i should be! Helpline number was in Singapore and when connected i was unable to get through to anyone.. Made to pay extra at the counter even though the booking confirmation clearly said nothing more to pay

Like: nice car clean and tidy, brand new , very economical on both hire charge and fuel ,loved the fact that the car was on airport pick up , hassle free

Like: Receptionist was fabulous, arriving a little later than expected she was understanding and with no hassle proceeded with our booking.
Dislike: The obnoxious young man on return of the vehicle, abrupt no manners and obviously unable to cope under pressure !