Awesome deal, great car, good service all around.

No airport pick-up, wait time is too long

Understaffed, long lines and long wait times. Doesn't seem to have been organized well. One lady waited over 90 minutes for a car she booked months in advance.

The employees are extremely friendly. Because of this, I would absolutely rent from Routes again. The shuttle driver who drove during my trip from the airport was patient and one of the nicest people you'll ever meet. The driver on the way to the airport was, well, the opposite -- his stories made it clear that he has a road rage problem. The rental car itself was fine -- it was in ok condition. There was trash left in the vehicle (e.g., a large cup under the seat) from previous occupants, and the car had quite a bit of minor cosmetic issues (doesn't bother me at all). The main problem was that it took an extremely long time for me to pick-up the car, despite being second in line upon arrival at the rental car office. I waited over an hour. The staff was friendly, but didn't explain (until 50 minutes into the wait) that they were trying to find the car off-site. It was given to me with a quarter tank of gas. I guess, for the price, I shouldn't expect things to be smooth.

Clean up your office inside and out. Clean your cars and put gas in them. Extend your hours for pick up and drop off to airport

Car was nice, they only started to clean it when we arrived so had to wait.