Better fits my budget

The car pickup was slow, only one person was processing, and there was no explanation when we switched cars.

Gas tank wasn't full ... difficult to manage how much you need to fill before returning the vehicle. No enough staff ... have to wait for a long time. Parking lot is small and tight ... have challenges to drive in and out.

Customer service was terrible. The shuttles to get from the airport to the rental place were very full, so we had to wait a lot to just get to the rental location. Then, we had to wait even more there to get out our car. In addition, they made a mistake when preparing our car, so we were charged twice, although the fixed it in the end, it was an inconvenience.

The process to rent a car was seamless, however since Routes was not that good, I wish there was a better way to see what people have to say about rental companies before renting a car.

Staff were friendly and proficient, although understaffed at counter resulting in a long wait after an already long day.

Worked well.

I thought the staff could have talked to me more directly. They seemed to think that I knew more than I really did.