The lady by Gold car refused to let me take the car. she said that my driver license issue date not in English "Arabic'' only I told her that we can use google calendar converter she refused I told her that I did rent from gold car 3 times at same month same desk same website she refused

A male attendant at collection, challenged my booking done via yourselves and in disagreement with my understanding of the terms and conditions was extremely rude. He SWORE at me in French on several occasions, assuming I could not understand him as the conversation was being held in English. A female colleague took over and sorted everything ou for me on this occasion. The could not give me the Citroen C4 that I had requested. The return of the vehicle was very smooth.

Rubbish car, aggressive sale of insurance on pick up

On arrival to collect the car I was told incorrectly that I had no insurance and had to buy some. This was incorrectly sold to me as I had basic insurance. I tried to cancel but was told to contact them directly which I was unable to. Plus the pin card machine didn't work so an additional amount was debited to my card as a "holding deposit" in case I returned the car without a full tank of petrol. So basically 212 euros later I was able to get on my way. Very unhappy with how the man on the desk lied about the insurance. I am still waiting for the deposit to be credited back again.

Terrible long wait to pick up car (but pleasant and informative English speaking staff) Road access signage to drop off point very, very misleading. (But very efficient vehicle processing once you crack the code and find the entrance) Car was brand new (Daihatsu Stepway, automatic) but possibly the worst 4 wheel vehicle I've ever driven.. Tiny engines and automatic transmissions just don't mix. :-)