Staff were not that helpful and the car was dirty inside

Great site and experience. Especially the auto-rebook

Absolutely terrible, car was not clean and smelt of smoke, service was terrible and queued our the door. Pay the extra to avoid this monstrosity

See below. The staff were relentless in giving the hard sell for extra more expensive insurance to the point of harassment and threats about financial loss. On returning the car the same staff then refused to speak English

I waited for 2 hours in a line up and they proceeded to charge me 200 Euros for being 2 hours late for a pick up. I had already paid for the entire day and they still charged me. This happened to a lot of people in the line. Everyone was very upset. This company offers cheap prices online but steals and lies to you when you're at the counter. EasyRentCars is a great website however dealing with Goldcar will tarnish your reputation. Goldcar is the worst company and customer service I have every dealt with in over 35 years of travel.

Firts of all we have a huge problem because Gold car litetally robbed us. I need you solve my rental because they charged us 10 times more of what se have reserved at my credit card.