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Live chat Email us Service Code: 4742428360
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I would never rent with them again.

Reviewed: Wed, Oct 9, 2019
About Routes: 5.0 /10
Horrible wait for shuttle at airport (40 min) Over 1 hr to get the vehicle. Vehicle wasn’t cleaned because it would have been another 30-60 to wait for the car to be cleaned. Staff were not friendly and not enough of them clearly.
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Vancouver Airport

Cedric Flynn

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Reviewed: Sun, Jul 1, 2018
About Routes: 6.0 /10

Hubery Silas

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Reviewed: Wed, Aug 15, 2018
About Routes: 2.0 /10

Claude Kipling

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Reviewed: Fri, Mar 1, 2019
About Routes: 8.0 /10
The reception area is set up like a hotel front desk with 2-3 staff members, mostly of Indian nationality, including those inspecting the cars. Overall, communication was smooth.
About QEEQ: 8.0 /10

T.Ooms

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Intermediate | Nissan Sentra or similar
Reviewed: Tue, Oct 22, 2019
“Decent rates”
About Routes: 8.7 /10
Everything was ok, the only one major issue we had was we were under the impression that spouses were able to drive as well without an extra charge, and they charged us for that.
About QEEQ: 8.0 /10
Everything with the booking platform was good nice and smooth

Z.Claman

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Jul 17, 2019
“Really poor.”
About Routes: 7.0 /10
They did not have the category of car i reserved even though i pre-paid! I reserved a corolla or similar car and when they did not have it they asked me to take a pickup truck! I said 'no way im drying that', so they gave me a HUGE dodge derango that was an absolute gas guzzler, like nothing i have seen, i used so much more money on gas than i wanted to that went completely no compensated for. It took around an hour to get the car. Aside from that hour I waited 40 minutes to be picked up at the airport...and they would not give me any money back on the rental or give me vouchers for next time - nothing! No compensation for the absolute wrost car rental experience I have ever happened. Really poorly done - would never recoomend to myself or rent with them again.
About QEEQ: 8.0 /10

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