bonne prestation générale

Highly not recommended for this rental company. 1. When picking up the car on time, the company asked if we were okay with a manual transmission; otherwise, we'd have to wait. They stated, 'When you made the reservation, you only chose the cheapest option, and if we don’t have cars available, we would have to cancel your booking and refund you.' 2. Nationality discrimination: I hold a Chinese passport with a long-term French visa, license, and certified translation, yet the company asked me to provide a return flight ticket to China. However, the French customer ahead of me was not asked for this. I have previously rented cars from Alamo and Sixt across France and have not encountered such requirements. The company explained that it was to prevent vehicle loss. I told them I reside in Paris and do not have a return flight ticket. They then demanded proof of my residence and asked me to email it to a specific address. 3. Deposit is extremely high: Most rental companies require a deposit of 200-300 euros, but this company demanded 500 euros to be held. Furthermore, there was aggressive insurance upselling. Strongly not recommended! In comparison, the service at the neighboring rental company is much better.

Picking up the car 30 minutes early was not allowed. Despite booking an automatic vehicle, we were given a manual one. When requesting a change, the staff was arrogant and unhelpful.

The service is very good, but they inform you that the car you booked is no longer available. The available cars require an additional charge.

Very good experience being made easy by professional service from the reception desk.

Just a comment: I was upgraded to a Ford Fiesta instead of the Fiat 500 I had booked. I have never driven a Fiat 500 but it looks like a nice little car. I am not sure the Ford Fiesta is actually a better car, even if it is bigger. The Ford Fiesta feels a bit plastic. It was just me in the car, I didn't need all that space.