Bad day to start our trip.

Felix Yii

Australia

Reviewed: Sat, Oct 19, 2019

About Europcar: 4.0 /10

Car was well below expectation. This was our 2nd time booking with europcar. The first car that was offered to us was old, damaged exteriors, and the tank was half full. Headed back to the counter to request another car and was told there's no car in same catergory. They all they could do is to fill up the petrol of the old car or if we would like to upgrade with 10 aud/ day. We ended up requesting if we could just get another car that was just returned, and thankfully they allowed us to. So, the whole process of getting a decent car was near an hour, meaning we are an hour behind our schedule and had a bad start for our 3 days trip.

About QEEQ: 8.0 /10

Awesome platform that guarantee the lowest price. Does help us rebook if the prices lowers down and awesome customer support

Europcar

Brisbane

Australia

Intermediate | Toyota Corolla or similar

2-day rental

Relevant Reviews on Europcar in Australia

Owen Thorndike

Australia

3-day rental

Reviewed: Wed, Jun 19, 2019

About Europcar: 10.0 /10

Very good

About QEEQ: 10.0 /10

Susantharan

Australia

4-day rental

Economy | Toyota Yaris or similar

Reviewed: Wed, Sep 14, 2022

“Smooth & Excellent”

About Europcar: 9.0 /10

Counter staff were very helpful & friendly. Pick-up & drop-off was a breeze.

About QEEQ: 10.0 /10

M.van den Heuvel

Australia

13-day rental

Premium SUV | Land Rover Discovery Sport or similar

Europcar

Melbourne

Australia

Reviewed: Tue, Jun 23, 2020

“Fine car, horrible crew”

About Europcar: 7.0 /10

Terrible staff at the pick up counter. First they told us that our booked car had been damaged by the previous owners and that they dont have a spare car. Over an hour later there was suddenly a Mercedes C300.. spare.. out of the blue. New car was fine for us. Just a few grumpy people at the desk.

About QEEQ: 8.0 /10

Edward Sutrisno

Australia

11-day rental

Large SUV | Toyota Kluger or similar

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Thu, Feb 20, 2020

“Got an Isuzu MUX instead of Toyota Kluger, pickup counter hard to reach by phone”

About Europcar: 8.3 /10

We were hoping to get a Toyota Kluger but got an Isuzu MUX instead which has less trunk space. The car was quite new with 5000 km mileage. The off airport pickup counter was a 5 minute drive with the shuttle bus. It took me a long time to reach the branch by phone when i wanted to ask for directions to the shuttle bus pickup point. It took us nearly an hour to get to the pickup counter and get our car. Returning the car in Sydney airport was super fast.

About QEEQ: 10.0 /10

Everything went smoothly. Good deal on the rental, thanks!