good car

The wait to get the vehicle was long, over 45 mins. but the process of getting the car was quick. The vehicle was perfect for our trip as it was a Golf trip and needed all the extra space for gear. Drop off was quick and easy.

Booking process was easy. needed to rent a specific vehicle due to the space and occupants inside.

Check-in horrible. Agent acted like a con man and tried every sneaky trick and scare tactic in the rental car book. I will never rent from thrifty at tpa again due to this agents bs.

When I arrived at the counter, with a reservation, they told me they didn't have any cars. No explanation and no other options. Because I asked around at other counters, a manager overheard me and was able to get me a car but the staff at the counter were terrible and dismissive. It took me well over an hour to get a car.

car was lovely and luckily it was 4wd, though counter staff told us it could be any medium suv and would might have to upgrade. Also did not accept that we had full insurance, even though I had a document. Told us we had to buy daily toll charge for every day of our trip, as all automatic. Just told us a lot of rubbish on all 3 issues!!!